Support Developer

Job description

About Engage Squared

Engage Squared is an award-winning, fast-growing company that believes in great workplace culture and investing in our people. As a Microsoft Gold Partner, we specialise in creating modern workplaces with Office 365; helping organisations to work better, together, faster.

With offices in Melbourne, Sydney, Brisbane, Auckland, Minsk and our latest addition in Perth, this successful technology consultancy undertakes projects for a variety of enterprise organisations. We pride ourselves on being a fun, innovative and collaborative organisation that practices what we preach and delivers great customer results.

With an impressive roster of clients, including ANZ, BUPA, Origin Energy and Mirvac, you`ll be contributing to a growing team famed for their expertise in connecting people with technology.

The Role

 As a Support Developer, you are responsible for providing technical assistance and support for Engage Squared's clientele.


Key responsibilities:

  • Provide first point of contact for all support tickets raised, including technical development issues and tasks
  • Troubleshoot and manage resolution of Customer Support queue, triaging and resolving first-level and second-level support, and assist with driving third-level support.
  • Communicates recent industry changes and relevant updates, both internally and externally, to support Engage Squared staff and clientele
  • Work with internal team to further develop Support desk best practice and processes
  • Write documentation and keep our knowledge base up to date and growing

Required Skills and Experience:

  • Experience with front-end web technologies, including JavaScript, TypeScript, React, Bootstrap, jQuery, SASS
  • Experience developing web-services and integration with 3rd party web-services
  • Experience with Test Driven Development, utilising unit testing and continuous integration and deployment.
  • Experience across SharePoint Online/Microsoft 365 and Azure is a plus!
  • Ability to work from own initiative and within a team environment,
  • Self-motivated and driven to achieve professional success in a challenging but exciting environment,
  • Ability to manage workload and time according to set deadlines to ensure SLA’s are met

    This role is open to applicants based in Melbourne, Sydney, Brisbane, or Perth!