Job description

Engage Squared is an award-winning, fast-growing company that believes in great workplace culture and investing in our people. We hire great people, work on interesting projects with amazing customers, and invest in our team; and we've just been named Microsoft Partner of the Year, Australia and one of the best places to work in the Australian tech industry in the Australian Financial Review's BOSS Best Places to Work list.

As a Microsoft Gold Partner, we specialise in creating modern workplaces with Microsoft technologies; helping organisations to work better, together, faster. Our vision is to create a world where every employee has access to the tools, knowledge, and information that they need to enjoy work. Using modern work technologies, we can free employees from the friction of inefficient business processes, and fill gaps in knowledge or support from their team, leaders, and leadership, so that they are empowered to be productive.

We have offices across Australia, NZ, Japan, and Eastern Europe. This role is open to anyone located anywhere in Australia, NZ, or Japan.

Our successful technology consultancy undertakes projects for a variety of large organisations. With an impressive roster of clients, including ANZ, Commonwealth Bank, Westpac, BUPA, Governments at all levels across Australia, Origin Energy and Mirvac, you’ll be contributing to a growing team famed for their expertise in connecting people with technology.

We pride ourselves on being a fun, innovative and collaborative organisation that practices what we preach and delivers great customer results.

The Role

 As a Managed Services Consultant you are responsible for providing technical assistance and support for Engage Squared's clientele.


Key responsibilities:

  • Provide first point of contact for all support tickets raised, including technical development issues and tasks
  • Troubleshoot and manage resolution of Customer Support queue, triaging and resolving first-level and second-level support, and assist with driving third-level support.
  • Communicates recent industry changes and relevant updates, both internally and externally, to support Engage Squared staff and clientele
  • Work with internal team to further develop Support desk best practice and processes
  • Write documentation and keep our knowledge base up to date and growing

Required Skills and Experience:

  • Experience across Microsoft platforms, including SharePoint, Microsoft Teams, Azure and the broader Microsoft 365 platform
  • Exposure with Power Platform
  • Experience with front-end web technologies is a plus! Including JavaScript, TypeScript, React, Bootstrap, jQuery, SASS, PowerShell
  • Experience developing web-services and integration with 3rd party web-services
  • Experience with Test Driven Development, utilising unit testing and continuous integration and deployment.
  • Ability to work from own initiative and within a team environment,
  • Self-motivated and driven to achieve professional success in a challenging but exciting environment,
  • Ability to manage workload and time according to set deadlines to ensure SLA’s are met