Do you have a passion for content?

Can you carefully craft content to engage, excite, and empower?

Do you get excited when you see how great organisations use the content in their digital workplace to build culture, share important updates, break down silos and create space for innovation?

And how, with careful planning, content can be brought together, spliced, aggregated and syndicated across different systems and tools to bring the right information to the right person at the right time.

Content is king!

We work with some of the biggest organisations in Australia, NZ and Asia to create amazing, personalised employee engagement tools. And we know that the best intranets and digital workplaces have the best content – with a well-formed content strategy that twill keep that content great for years to come.

In this role, you’ll be using your experience in content strategy design, internal communications, and information architecture to work closely with some of Australia’s most well-known organisations as a trusted content strategist. Offering advice and guidance around digital content creation, categorisation, and management, this role requires a superstar with an eye for detail and good knowledge about Microsoft 365 as a platform for digital workplace.

Help make a major difference to the digital productivity and engagement of 100,000s of employees.

Why us?

Engage Squared is on a mission to make work better for everyone. As an award-winning, fast-growing company, we believe in great workplace culture and investing in our people. We hire great people, work on interesting projects with amazing customers, and invest in our team. In 2021, we were humbled to be listed as one of the best places to work in the Australian tech industry, (twice!) and to win Microsoft Partner of the Year.

As a Microsoft Gold Partner, we specialise in creating modern solutions that address common challenges such as employee experience, hybrid work, compliance & records management, process improvement and more. As a member of our team, you’ll have access to our ‘hive-mind’ of experts, who are specialists not only in change management, but also technology consulting, development, and project management.

We pride ourselves on being a fun, innovative and collaborative organisation that practices what we preach and delivers great customer results. We work with the latest M365 technologies to solve interesting business problems for the biggest organisations in our region.

This role is open to anyone located anywhere in Australia. Want to work in an office? We're in Melbourne, Bendigo, Sydney, Brisbane, Perth, and Canberra.

The Role

Work with clients to understand and analyse their existing content, engage their authors, and devise or coach them on the creation of a content strategy that will see their content resonate for many years.

Activities may include:

Research, analysis, and modelling

  • Perform discovery and planning functions, including stakeholder and audience interviews, content audits and assessments, and overall current state analysis. Use data and empathy to discover insights, then translate those insights into actionable plans, including personas, customer journeys, navigation, and more.
  • Develop and implement user research programs, including drafting and presenting recommendations reports
  • Analyse data related to current site usage, search terms, etc to understand current usage of systems, how navigation and information architecture is working and not working
  • Identify appropriate content types and model exemplar pages for intranets

Strategy and content design

  • Create, guide, and / or coach client stakeholders about the creation of new content strategies
  • Design new information architectures, including IA strategy, site map, site navigation, etc.
  • Assist with defining workflows based on the needs of stakeholders and department staff

Teamwork and leadership

  • Offer expertise and recommendations to clients, and closely collaborate with internal team members.
  • Continuously demonstrate a polished, professional relationship with colleagues and clients by being organised, prepared and proactive. Have an authentic and polished presence at all times.
  • Research govt best practices for content and UX, and incorporate those into your work

Content creation

  • Assist clients with the creation of content pages using content design principles
  • Plan, write, and improve navigational labels, UX content, web page content, and training materials, according to content standards
  • Train clients about effective communication, including plain-language techniques for writing for the web

Who You Are

Skills & Requirements

  • 1-3 years of professional experience in delivery of content strategy, including but not limited to content inventories and audits, plain language writing, voice and tone guidelines, metadata and search strategies, content templates, and governance models
  • Experience working with content within large organisations in public sector and / or corporate environments
  • Experience creating content in and managing content with content management systems
  • Conversant in user experience (UX) design best practices and content design principles
  • Knowledge of web standards and best practices related to accessibility, usability, and writing for the web
  • Excellent written, verbal and presentation skills and workshop facilitation skills in a heavy client-facing capacity
  • Experience digesting data and deriving insights that lead to actionable recommendations, then applying intuition and experience to complement data
  • Understand and use digital tools, technologies and trends, then leverage those for client success, including research and discovery efforts
  • Strategic thinker with the ability to exercise independence, autonomy, and sound judgment in making account recommendations and decisions. Skilfully enlist internal stakeholders to help navigate client relationships
  • Consistently perform against simultaneous projects in a fast-paced environment
  • Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables
  • Be hungry and passionate, have a collaborative spirit and be committed to making a difference with communications and collaboration

Competencies

  • Excellent communicator
  • Analytical/systems-thinker. Ability to envision how content fits together, even how it crosses department lines.
  • Relationship-builder: Ability to work with a variety of people and personalities, listen and ask questions, and cultivate relationships that promote collaboration.
  • Curious: Ability to practice active listening, ask questions to get at the root of the problem, be open to receiving/giving constructive feedback, and have a sincere interest in learning new skills or growing old ones.
  • Rigorous: Driven by thoughtful, quality, and detail-oriented processes, project output, and client/team interactions.
  • Organised: Demonstrated ability to manage multiple projects, estimate timelines, rework a project approach based on unforeseen challenges, work well under pressure, and set/meet reasonable deadlines.
  • Action-oriented: Ability to see opportunities, navigate barriers, be self-directed, and problem-solve solutions that enhance the deliverables, processes, and practices.

If you think you’re the right fit for our exciting and diverse team, please apply via the link with your resume and cover letter.

We value inclusivity and diversity at Engage Squared. Please reach out if you don't have everything that we're asking for, but think you have the right skills and attitude to be great in this role!

We like to make our hiring decisions based on a combination of aptitude and passion, not just experience, so if you’re keen to apply and need reasonable adjustments please let us know.