We value inclusivity and diversity at Engage Squared. Research shows candidates from neurodiverse and underrepresented backgrounds often only apply for roles if they meet all the criteria. We like to make our hiring decisions based on a combination of aptitude and passion, not just experience, so if you’re keen to apply and need reasonable adjustments please let us know. We also encourage you to let us know the pronouns you use at any point during the recruitment process.

Job description

Engage Squared is an award-winning, fast-growing company that believes in great workplace culture and investing in our people. We hire great people, work on interesting projects with amazing customers, and invest in our team; and we've just been named Microsoft Partner of the Year, Australia and one of the best places to work in the Australian tech industry in the Australian Financial Review's BOSS Best Places to Work list.

As a Microsoft Gold Partner, we specialise in creating modern workplaces with Microsoft technologies; helping organisations to work better, together, faster. Our vision is to create a world where every employee has access to the tools, knowledge, and information that they need to enjoy work. Using modern work technologies, we can free employees from the friction of inefficient business processes, and fill gaps in knowledge or support from their team, leaders, and leadership, so that they are empowered to be productive.

We have offices across Australia, NZ, Japan, and Eastern Europe. This role is open to anyone located anywhere in Australia, NZ, or Japan. Want to work in an office? We're in Melbourne, Bendigo, Sydney, Brisbane, Perth, Canberra, Auckland, Wellington, Krakow, and Minsk.

Our successful technology consultancy undertakes projects for a variety of large organisations. With an impressive roster of clients, including ANZ, Commonwealth Bank, Westpac, BUPA, Governments at all levels across Australia, Origin Energy and Mirvac, you’ll be contributing to a growing team famed for their expertise in connecting people with technology.

We pride ourselves on being a fun, innovative and collaborative organisation that practices what we preach and delivers great customer results.

About the role

The successful candidate will play a key role supporting the growth of our Adoption and Change Management (ACM) practice, contributing to the successful delivery of quality projects to our clients.

You will be responsible for putting the user at the centre of everything we do - helping to bring the critical ‘people side’ of change to the design and launch of new technology. This includes assessing current pain points, designing and delivering change management strategies, supporting the delivery of training and communication campaigns.

Responsibilities:

Support the delivery of change and adoption projects including:

  • Conducting change impact assessments, training needs analysis, developing user personas and business scenario analysis
  • Developing and preparing change strategies, contributing to the development, leading, and supporting of activities designed to effect culture change and meet alignment objectives
  • Creating and tailoring of material such as videos, user guides and awareness communications
  • Delivering product-specific and scenario-based training virtually and in-person
  • Creating a positive perception of the change by developing messaging and techniques to respond to resistance, improve change willingness, and emphasize benefits
  • Taking part in demos/roadshows at client sites in lead up to go-live or during launch
  • Engaging with end-users through analysis interviews, focus groups and during launch phase at genius bars, or floor walking
  • Undertaking analysis and reporting on the effectiveness of change & adoption campaigns on end users
  • Staying abreast of product changes within the Microsoft ecosystem, to support continued enhancement of our collateral and internal knowledge, including running Brown Bags to keep our staff across latest functionality
  • Ongoing involvement in internal innovation of our approach and deliverables
  • Liaising with Project Managers through project lifecycle and light touch ownership of project resourcing and budget requirements
  • Where required, involvement in Engage Squared marketing events such as Office 365 User Groups, Responsive Coffee, webinars etc.

Requirements:

  • Working knowledge of Microsoft 365 applications, e.g. Microsoft Teams, OneDrive, SharePoint Online etc.
  • Understanding of PROSCI, PCI or similar change management methodologies
  • Ability to engage with stakeholders, understanding business needs, running requirement workshops and documenting requirements
  • Experience facilitating training sessions
  • Experience in communications and stakeholder engagement highly desirable
  • Consulting experience highly desirable
  • Proven experience creating custom user training collateral (user guides, videos, flyers)
  • Proven ability to work in a time sensitive environment

Certifications:

  • PROSCI certified (highly desirable)
  • Microsoft Adoption Specialist Certification (desirable)

We value inclusivity and diversity at Engage Squared. Please reach out if you don't have everything that we're asking for, but think you have the right skills and attitude to be great in this role!

We like to make our hiring decisions based on a combination of aptitude and passion, not just experience, so if you’re keen to apply and need reasonable adjustments please let us know.